Privacy Policy
At FFA, we are committed to protecting the personal information entrusted to us.
This policy covers the information we hold, from the time we obtain it to the time we delete it.
If you have any questions about our policy or complaints, please contact our Privacy Director, Smith-Antoine Fiset, by email safiset@ffa.ca .
Type of information essential for FFA
The mandatary must provide FFA with the following information so that our agents can coordinate the appointment according to the needs of said mandatary:
- First and last name
- Address*
- Reference file number* (if applicable)
- Specialty required
- Date of birth
- Email*
- Date of disability
- Medical records related to the disability
- Phone number
- Postal code
- Diagnosis
* These documents may be omitted depending on the type of appointment or referral
Source of personal information
The personal information we keep is provided to us by the mandatary
How and with whom the information obtained is traded
We use the information provided to us to coordinate an appointment according to the mandate given to us. The information provided to the selected health care professional is as follows:
Name / Date of birth / Diagnosis
The other information previously recorded in our files is used to position the appointment.
Security Measures for Retaining Personal Information
Sensitive information is any information that must remain confidential outside the organization and must be protected by FFA. Access to this information is permitted only to FFA employees as well as the mandatary of each case and the subcontractor (health care professional).
All personal information is stored in our highly secure Portal and destroyed after normal use.